Shipping policy

• Local Pickup in Mount Maunganui is available expressly by appointment only.
• Contact us first before placing your order for instructions for local pickup.
• Customers out of the area who process their order using local pickup option may have their order put on hold or cancelled until shipping payment is arranged.  

DELIVERY

• FREE DELIVERY on all orders over $200
• $10 Flat Fee for all North Island orders under $200
• $15 Flat Fee for all South Island orders under $200
• International - Not Available

How long will my order take to arrive? 

We aim to dispatch orders within 1-2 working days, then courier is usually overnight for North Island deliveries and 2-3 working days for South Island deliveries.

For rural addresses please allow an extra 1-2 working days.
We are only a small team and although we process orders as soon as we can, occasionally they can take a little longer than these time frames. If you are needing an order before a specific date, please get in touch with us before you place the order and we'll ensure it is fast tracked for you!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
 If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at kendra@homestory.co.nz with your name and order number, and we will look into it for you.

We haven't received a dispatch confirmation email yet? 

We aim to dispatch orders of in stock items as soon as we can - most of the time that is the same or next working day but occasionally it can take 2-3 days as we are only a small team and some weeks are busier than others (especially during peak sales periods).

Any other questions, please get in touch directly on kendra@homestory.co.nz - we'd be happy to help!